Privacy policy

DRT Co., Ltd. ("DRT", "we") protects the personal information of visitors to www.drtdrone.com in accordance with the Personal Information Protection Act of Korea. The website can be used without an account; we only receive personal information when you submit one of the forms below or start a chat.

1. Information we process and why

• Sales inquiry — required: name, email (in Korea: phone or email) / optional: email, company or organization, subject, message, attachments (site photos or drawings) — to answer your inquiry, send quotes or proposals, and refer cleaning service requests to an operator
• Service request — required: name, phone, email (in Korea: phone) / optional: email, company, product model, serial number, symptoms, attachments (photos or flight logs) — to handle repairs and inspections and check warranty
• Meeting or demonstration request — required: name, email (in Korea: phone or email), preferred date and time / optional: email, company, purpose, notes — to check, arrange and confirm the schedule
• Chat (the contact button at the bottom right of the website) — required: phone or email (email for visitors outside Korea), the conversation / optional: name — to answer your inquiry and contact you if our answer takes longer
• Service request status — ticket number and the last four digits of your phone — used only to verify you and show the status; not stored separately
• Collected automatically with a form — IP address, time of submission, site address — to prevent abuse and spam
• Collected automatically with a chat — IP address, a short browser summary (browser and operating system type), time of messages — to prevent abuse and spam

Aircraft serial numbers entered in the serial lookup do not identify individuals and are not stored.

2. Retention and deletion

• Inquiry, service, meeting and demonstration records, including attachments: three years from submission, to keep service history and handle disputes. We delete them without delay if you ask.
• Chat records (name, phone, email and the conversation): three years from the last message. The IP address and browser summary are deleted after 90 days, and a chat with no message from you is deleted after one day. We delete them without delay if you ask.
• If a contract is concluded, records are kept for the periods required by law.
• Information past its retention period is deleted in a way that cannot be recovered.

3. Disclosure to third parties

We do not provide your personal information to third parties, except where required by law.

4. Processors and international transfer

We entrust the following providers with parts of our work, and personal information is transferred abroad in the process. Transfers happen over the network when you submit a form, chat or place an order, and when our staff use the work assistant. Each provider keeps the information until the contract ends.

If you do not want your information transferred abroad, please email us at drt@drtdrone.com instead of using the forms or the chat. In that case no alert or automatic email is sent. You can also object to the transfer of Smart Store order information at the same address.

5. Cookies

The website uses a cookie that remembers the language you chose (Korean, English, French or Japanese). It contains no information that identifies you, and we use no analytics or advertising cookies. You can block cookies in your browser without affecting the service.

When you start a chat, our server sets one session cookie so the conversation can continue. It holds only a random value, cannot be read by scripts (HttpOnly), and expires after 7 days without messages or 30 days after the chat started, whichever comes first. It is deleted when you end the chat. If you block this cookie, the chat cannot be used, and you can contact us through the forms or by email instead. To show the number of unread replies, the browser also stores the number of the last message you saw (no information that identifies you).

Videos on our product and news pages are embedded directly from YouTube (Google LLC) and Instagram (Meta Platforms, Inc.). When you open a page with a video, these companies may receive access information or set cookies under their own privacy policies; we do not receive this information.

6. Your rights

You may ask at any time to access, correct, delete or stop the processing of your personal information. Email drt@drtdrone.com and we will act without delay after verifying your identity.

7. Security

• Submissions are stored on our own server, and the admin screens are available only to authenticated staff.
• The website and form submissions are encrypted with HTTPS.
• Access rights are kept to a minimum and administrative actions are logged.

8. Privacy officer

Privacy officer: Jang Seung-ki, CEO · drt@drtdrone.com
Address: #708, 565 Dongtangiheung-ro, Hwaseong-si, Gyeonggi-do, Republic of Korea

9. Remedies

You may contact the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118) or the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972).

10. Changes

This policy applies from October 31, 2026. We will announce any changes on the website before they take effect.

Change history: October 31, 2026 — added the work assistant (Anthropic) and Smart Store order notifications to processors and international transfer, and listed a contact for each provider. The previous policy (effective October 21, 2026) is available on request at drt@drtdrone.com.

October 21, 2026 — added chat, the automated-input check (Turnstile) and translation of inquiries, and aligned the required fields with the actual forms. The previous policy (effective September 25, 2026) is available on request at drt@drtdrone.com.